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Outstanding Customer Service

Outstanding Customer ServiceInteractive Virtual Classroom
Price:  $99 USD
Length: 1 Hour
Audio: Computer (VOIP)
 
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
 
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
 
This webinar will help you:
  • Maintain professionalism in every situation
  • Engage customers and build loyalty
  • Follow a consistent process to efficiently resolve customer complaints
  • More outcomes below
Core Competencies: Customer Experience, Conflict Resolution
Related Competencies: Professionalism, Communication, Results Oriented
 

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Online Monday, March 27, 2017
10:00 AM - 11:00 AM
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Online Thursday, April 13, 2017
11:00 AM - 12:00 PM
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Online Monday, April 24, 2017
01:00 PM - 02:00 PM
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Online Wednesday, May 03, 2017
08:00 AM - 09:00 AM
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Online Tuesday, May 09, 2017
04:00 PM - 05:00 PM
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Online Thursday, May 25, 2017
12:00 PM - 01:00 PM
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Online Wednesday, June 07, 2017
03:00 PM - 04:00 PM
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Online Monday, June 19, 2017
04:00 PM - 05:00 PM
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Who Should Attend

Any customer service, sales, customer and technical support, receptionists, and accounts payable personnel who want to provide truly outstanding levels of customer service.
 

Outline

 You will be able to:
 
• Use principles to maintain professionalism and strengthen customer relationships.
• Leverage five approaches to engage customers and build loyalty.
• Follow a consistent process to efficiently resolve customer complaints.
• Retain current and attract new customers by requesting referrals.
 
 

Credits

0.1 CEU
 

Accreditations

PMI - 1 PDU
 
 
 

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P:212.750.4455

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Dale Carnegie of New York City offers workplace training, including sales training, public speaking & executive leadership & management programs across NYC. Additional training programs include, communication training & customer service training.
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